Culture

Vietnam Facts

Plan your trip

Privacy Policy, Disclaimer, and Conditions

Privacy Policy

www.12vietnam.net , its associated Websites, and affiliated Websites are only conveying the information of the hotels, resorts, villas, guesthouses, and apartments and each property provides the information to us.

Therefore, we are not responsibile for any accuracy of information of each property, any error in terms of services and facilities, any conflict with the hotel staffs, and the conditions of the resorts since the operation management is solely responsible by the resorts, hotels, apartments, and guesthouses.

www.12vietnam.net and its associated Websites are designed to provide you with our service in a secure and convenient manner. We do not and will not distribute your personal information to any third parties since Keeping your privacy is the main concern of www.vietnamaccom.com and its associated Websites.

We reserve the right to amend, revise, supplement, suspend or discontinue the Lowest Rate Guarantee at anytime in its sole discretion and without prior notice.

Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.

We try our utmost best to make sure the information is correct and exact. We, hereby expressly disclaim any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website. We will not be responsible for any loss resulting from your relying on any information provided on this Website.

www.12vietnam.net is not responsible for any misrepresentation of information published by its affiliated Websites and other links.

www.12vietnam.net and its associated Websites gather the necessary details to process the confirmation of your booking.

We have very high importance in keeping your data secured at all times. Secure Sockets Layer (SSL) technology, a strong encryption technology to ensure the safe transmission of all credit card transactions (through our world recognised reliable and secured online payment gateway).

Disclaimer

This Website and its related Websites are only providing the information of the hotels and conveying the communication.

Our website is designed to provide you with our service in a secure and convenient manner. We do not and will not distribute your personal information to any third parties.

We are not responsible for any error in terms of services and facilities, any conflict with the hotel staffs, and the conditions of the resorts since the operation management is solely responsible by the resorts, hotels, apartments, and guesthouses.

We reserve the right to amend, revise, supplement, suspend or discontinue the Lowest Rate Guarantee at anytime in its sole discretion and without prior notice.

Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.

We try our utmost best to make sure the information is correct and exact. We, hereby expressly disclaim any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website. We will not be responsible for any loss resulting from your relying on any information provided on this Website.

We have very high importance in keeping your data secured at all times. Secure Sockets Layer (SSL) technology, a strong encryption technology to ensure the safe transmission of all credit card transactions (through our World recognised and reliable and secured online payment gateway).

Credit card holder must be one of the travelling party.

Your credit card will be charged only after the booking is confirmed.

Your own valid credit card (one of the guests travelling together) should be submitting when completing the credit card form. You shall ensure that the information provided in the credit card form is correct. We are not responsible for any incorrect information submitted.

Confirmation

All reservation requests will be replied/confirmed within 24 hours.

Payment, Refund and Cancellation

Ø Full refund if the amendment/cancellation is received more than 35 days prior to arrival date.

Ø If you cancel within 34-25 days prior to arrival date, 30% of total fee will be charged.

Ø If you cancel within 24-14 days prior to arrival date, 50% of total fee will be charged

Ø If you cancel late 13- 05 days to arrival date, 70% of total fee will be charged

Ø If you cancel late 04 days to arrival date or no-show, 100% of total fee will be charged

Ø No refund or reduction will be made to any member of GROUP/F.I.T who breaks the journey from the itinerary or any part of the itinerary in Vietnam.

Child Rate
Under 2 years: free of charge and no meal/no bed (Sharing with adult)
Between 2-12 years: Sharing room without extra bed pay 30% adult fare, with extra bed pay 75% fare.

Tour Leaders
Services are provided free of charge for one tour leader with every 15 paying passengers. F.O.C for the tour leader is on twin shared basic. Single room can be arranged with single surcharge. F.O.C for the tour leader with group less than 15 passengers can be arranged with special request.

Guides
All services will be provided with a qualified English speaking tour guide. Other foreign language-speaking guide (German, French, Chinese, Japanese, Italian, Spanish, Russian ...) can be arranged upon request with surcharge.

Insurance
Insurance is not included in the tour cost, but we can assist you to ensure yourself comprehensively for the full duration of your tour. Passengers are strongly advised to have full travel insurance.

Liability
We act as an intermediary between transportation companies, airlines companies, hotels, tourist offices and all contractors providing services for tourists. So that Handetour is not liable for any loss, injury or damage caused by said parties.

Programs and tours prices are based on the situation at the time of printing the tariff and could be subject to the change due to local conditions. Participation in tour program implies the clients’ agreement to the above.

Enjoy Your Trip in Vietnam and Indochina Region.

Warmest Regards
www.12vietnam.net